Plays well with others.*

January 2023 - PresentSenior Digital Designer

‍Rivers Agency - Chapel Hill, North Carolina

• UX strategy and implementation across multiple simultaneous client engagements, including a major enterprise account; creating content models, information architecture, user flows, and wireframes used by the creative team
• Design accessible, high-quality websites that map directly to client business goals and user mental models, applying inclusive design and usability best practices across projects
• Build and maintain Figma design systems, including component libraries and prototyping standards adopted across the creative team
• Conduct user and data research, competitive analysis, and user journey mapping to inform design decisions
• Present research findings and creative solutions to internal and client-facing stakeholders, and collaborate with art directors, designers, and developers to keep projects aligned and on track

January 2017 - December 2022Lead UX & UI Designer

‍Status Forward, Inc. - Asheville, North Carolina

• Owned digital design end-to-end as design lead on 25+ client websites and email campaigns over six years, from discovery through post-launch support
• Directed research, content strategy, and information architecture for client web projects, translating business goals and audience needs into content models, navigational flows, wireframes, and working prototypes
• Delivered front-end development (HTML/CSS) in partnership with back-end developers, and built reusable styles, content blocks, and page templates within WordPress, Craft CMS, and Webflow
• Designed print collateral, including annual reports and packaging, to support client brand awareness
• Managed client relationships and project timelines, and trained clients to independently manage their website content post-launch

July 2013 - January 2017
Partner, Co-founder, and Digital Director

Open Door Design Studio (ODDS) – Asheville, North Carolina

• Co-founded and helped grow the design studio, serving as designer and front-end developer for all client digital projects
• Provided art direction and design for client branding and print projects, and managed all client accounts and project delivery
• Trained clients on maintaining on-brand graphics independently
• Managed business administration, bookkeeping, and community outreach for the studio

March 2005 – July 2013
Design Consultant

Marisa Falcigno Design

• Designed and developed websites and email campaigns for nonprofit, academic, and small business clients
• Managed contract designers and developers on collaborative agency projects

July 2002 – March 2005
User Interface Designer ‍

AT&T Inc. – New Haven, Connecticut

• Designed the first online billing application, enabling customers to view and pay bills online
• Conducted UX audits for stakeholders outside the Online Billing organization